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Commercial Roofing Case Study ยท Harrisonburg, VA

TPO Roof Replacement Harrisonburg Shopping Center 150 E Wolfe St, Harrisonburg, VA

Retail / Shopping Center Three Roof Areas

Three roof areas required three different solutions: two deteriorated roofs were completely torn off and replaced with Elevate 60-mil TPO, while a five-year-old third roof was preserved and re-sloped to eliminate severe ponding water.

Project at a Glance

Project Ref GTR150Wolfe · Verified 11/2025
Building Type
Occupied shopping center
Location
150 E Wolfe St, Harrisonburg, VA
Roof Areas
3 separate roofs
Roof 1
17,314 SF · Full replacement
Roof 2
1,421 SF · Full replacement
Roof 3
6,829 SF · Drainage correction
Existing Systems
39-year-old modified bitumen, failed acrylic and Henry aluminum coatings
Replacement System
Elevate UltraPly Platinum 60 mil TPO
Insulation
1" tapered PolyISO in polyurethane adhesive
Roof 1 Attachment
Fully adhered over existing assembly
Roof 3 Correction
Tapered PolyISO + water-shedding crickets
Warranty Issued
20-year Elevate Red Shield NDL on Roofs 1 & 2
Start Date
06/2025
Completion Date
07/2025
Duration
18 working days
Building Occupancy
Fully tenanted throughout
Tear-Off Removed
Approximately 14 tons
Roof 1 Curbs
All HVAC and vent curbs rebuilt
Roof 2 Drains
2 rebuilt
Roof 3 Ponding
Approx. 70% of roof before correction
Recordable Incidents
0

Executive Summary

What This Project Involved

Roof 1, measuring 17,314 square feet, was a 39-year-old modified bitumen roof over an earlier built-up roof, with a failed acrylic coating and a later failed Henry aluminum coating both applied over the membrane. GoTech completely removed Roof 1 down to the concrete deck and rebuilt the roofing system with R-20 polyisocyanurate insulation and a mechanically fastened Elevate UltraPly 60-mil TPO membrane. All HVAC and vent curbs were rebuilt, pipe penetrations received new pre-molded Elevate flashing, the roof drains were rebuilt, and multiple large water-shedding crickets were incorporated into the insulation system to improve drainage and direct runoff toward the roof outlets.

Roof 2, measuring 1,421 square feet, consisted of a severely deteriorated built-up roof with large cracks and a dried, fractured surface. Because the entire roof had inadequate slope, GoTech performed a complete tear-off and reconstructed the insulation profile so the full roof drained properly to its two roof drains. Both drains were rebuilt, R-20 polyisocyanurate insulation was installed, and the roof was completed with Elevate UltraPly 60-mil TPO. Roofs 1 and 2 each received a 20-year Elevate Red Shield No Dollar Limit warranty.

Roof 3, measuring 6,829 square feet, presented a different problem. Although the roof itself had been replaced only about five years earlier, the previous installation had not corrected the underlying slope. Approximately 70% of the roof was subject to severe ponding, with water reaching roughly 6 inches deep along approximately 119 feet of one rear masonry wall and 50 feet of another. Mud and debris had accumulated in the standing water and vegetation was growing in the ponding areas. Rather than recommend another full roof replacement, GoTech preserved the recently installed roofing and corrected the drainage by adding tapered polyisocyanurate insulation extending approximately 20 feet out from the rear wall areas and constructing large water-shedding crickets to direct runoff toward the gutter edge. The targeted correction eliminated the ponding problem while avoiding the cost of replacing an otherwise recently installed roof.

Starting Point

Existing Conditions

The three roof areas were not treated as one uniform problem. Roofs 1 and 2 had aged roofing systems that warranted complete removal, while Roof 3 was comparatively new but had a severe drainage defect created by the prior installation. Documenting the condition of each roof separately allowed GoTech to replace only what had reached the end of its useful service life and preserve the recently installed roof where a targeted slope correction could solve the problem.

Documented conditions by roof area
Roof areaExisting assemblyDocumented conditionDrainage condition
Roof 1 — 17,314 SF39-year-old smooth modified bitumen over an earlier BUR system, overlaid with a failed acrylic coating and a failed Henry aluminum coating, 1" fiberboard insulation, concrete deckSevere alligatoring and cracking, large seam failures, widespread prior patching, coating failure across both prior recoats, and deterioration below HVAC condensate discharge pointsPonding remained approximately 1–2 weeks after rainfall
Roof 2 — 1,421 SFBuilt-up roofing (BUR)Very rough condition with large cracks and a severely dried, fractured roof surfaceEntire roof required re-sloping to drain properly to two roof drains
Roof 3 — 6,829 SFRoof installed approximately 5 years earlierRoofing was relatively recent, but the prior installation had not corrected the substrate slope; retained water had accumulated mud and debris and supported vegetation growthSevere ponding affected approximately 70% of the roof; water reached approximately 6" deep along about 119 LF of one rear masonry wall and 50 LF of another

How We Know

Investigation & Diagnostics

The investigation focused on identifying the construction of the older roof assemblies, documenting active failure points, measuring retained moisture within the existing systems, and separating membrane failure from drainage-design problems. The most important finding was that the three roof areas did not require the same remedy: Roofs 1 and 2 required replacement, while Roof 3 could be retained if the slope and drainage defects were corrected.

Key diagnostic findings
RoofMethodFinding
Roof 1Core sampleConfirmed four layers in sequence: concrete roof deck, 1" fiberboard insulation, original built-up bitumen roof, and a 39-year-old second-layer smooth modified bitumen membrane
Roofs 1 & 2Tramex moisture meter surveyNon-destructive moisture readings were taken across both roof areas to map retained moisture within the existing assemblies and confirm that neither roof was a candidate for recover or localized repair
Roof 1Visual membrane and seam surveyDocumented severe alligatoring and cracking, large seam failures, widespread prior patching, and a failed acrylic coating overlaid by a later failed Henry aluminum coating, associated with leak history
Roof 1Drainage and HVAC discharge observationPonding remained approximately 1–2 weeks after rainfall; HVAC condensate discharged directly onto the membrane and corrosion/leakage was present below discharge points
Roof 2Visual and slope assessmentBUR surface was severely dried and cracked; the full roof lacked adequate slope to its two drains
Roof 3Post-rainfall drainage assessmentApproximately 70% of the roof ponded; water reached about 6" deep along 119 LF and 50 LF rear-wall sections, with mud, debris, and vegetation in the retained-water areas

Decision Record

Options Evaluated

The final scope was based on the actual condition of each roof rather than applying one solution across the entire shopping center. The two older failed assemblies were replaced to the deck, while the five-year-old third roof was preserved and its drainage geometry corrected. This approach addressed the causes of failure while avoiding unnecessary replacement cost.

Roof-by-roof decision
RoofConditionSelected approachWhy
Roof 1 — 17,314 SF39-year-old second-layer modified bitumen over BUR, with a failed acrylic coating and a later failed Henry aluminum coating; widespread cracking, seam failure, leaks, and poor drainageComplete tear-off & TPO replacementTwo roofing systems were already in place and the assembly retained moisture, so a recover was neither code-compliant nor warrantable; removal to the deck was required
Roof 2 — 1,421 SFSeverely deteriorated BUR with major cracking and inadequate slope across the entire roofComplete tear-off, re-slope & TPO replacementFull removal provided access to rebuild the insulation profile and establish positive drainage to both roof drains
Roof 3 — 6,829 SFOnly about 5 years old, but approximately 70% ponding because slope had not been corrected during the prior replacementTargeted tapered-insulation drainage correctionThe roof itself did not justify another full replacement; correcting the slope preserved the recent roof investment and solved the ponding problem at a fraction of replacement cost

The most cost-effective decision was not the same on all three roofs: replace the failed systems on Roofs 1 and 2, but preserve Roof 3 and correct the drainage defect that the prior installation had left behind.

What Was Installed

Specified System

The work was designed around the condition of each roof. Roof 1 was re-roofed over the existing assembly: the old surface was patched and washed so tapered polyisocyanurate could be adhered directly to it, then finished with Elevate UltraPly Platinum 60-mil TPO, together with the drainage, parapet and flashing reconstruction necessary to correct the deficiencies in the old roofing. Roof 3 received a targeted tapered-insulation drainage retrofit so the recently installed roof could remain in service rather than being unnecessarily replaced.

System specification as installed
Roof / ComponentInstalled workPurpose / result
Roof 1 — Surface preparationDebris removed; open seams, tears and cuts repaired with GACO Patch; roof pressure washed, then cleaned with GacoWash Concentrated Cleaner and rinsed until free of residue. Up to three passes were required.Produced a clean, sound substrate so the new insulation could be adhered to the existing assembly
Roof 1 — Adhesion verificationWet and dry adhesion tests, followed by a pre-construction PolyISO board pull test performed with ElevateConfirmed the prepared substrate met full adhesion warranty standards before installation began
Roof 1 — Flashing removalExisting wall flashings, termination bars and pipe flashings removedCleared every perimeter and penetration detail ahead of the new system
Roof 1 — Insulation1" tapered polyisocyanurate set in two-component polyurethane adhesive per the tapered insulation layout, with diamond-shaped water-shedding crickets at identified ponding areasRe-established positive drainage across the roof without removing the existing assembly
Roof 1 — MembraneApproximately 18,675 SF of adhered Elevate UltraPly Platinum 60-mil TPO across roof, equipment curbs and parapet walls; side laps 3-1/2", end laps 3"; membrane compressed with large metal rollersNew single-ply system installed so seams run parallel to the flow of water
Roof 1 — SeamsAll field seams heat welded with Leister equipment, then probed with a cotter-pin pullerVerified seam integrity, with particular attention to hand-welded corners, T-joints and angle changes
Roof 1 — Parapet wallsWalls under 12" wrapped over the top with a RUSS strip at the juncture; taller walls received a separate wall membrane in LVOC adhesive with a termination bar at the 8" overlapWatertight wall-to-roof transitions at every parapet condition
Roof 1 — Coping.032 aluminum coping in a bone white finish, fabricated in the GoTech workshop and secured with fabricated cleatsFinished and weatherproofed the parapet tops
Roof 1 — Drains4 retrofit drain assemblies with 4" PVC outlets, target sump tapered panels, Water Cut-Off Mastic, new clamping rings and debris strainers; existing drain lines inspected for blockageRebuilt the drainage outlets and tied them into the existing 4" PVC piping
Roof 1 — Curbs & penetrationsAll HVAC and vent curbs rebuilt; new TPO penetration pocket kits at HVAC and electrical penetrations; Elevate pre-fabricated flashings at corners, pipes and protrusionsReconstructed vulnerable transition points as part of the new warranted roof
Roof 1 — HVAC condensate1" PVC with 45- and 90-degree socket joints routed from the condensate pans to the nearest roof drainStopped alkaline condensate discharging onto the membrane, which had been causing premature failure
Roof 1 — Walkway padsUltraPly TPO walkway pads at all roof access points and anticipated traffic routesProtects the membrane from damage and excessive wear
Roof 1 — SealantEntire roof system caulked and sealed with Universal Single-Ply SealantCompleted a watertight roofing system
Roof 2 — ReplacementComplete tear-off, R-20 polyisocyanurate insulation, Elevate UltraPly 60-mil TPOReplaced the severely deteriorated BUR system
Roof 2 — DrainageEntire roof re-sloped; both roof drains rebuiltEstablished proper drainage to the two drain locations
Roof 3 — Slope correctionTapered polyisocyanurate insulation installed along the rear wall areas and extended approximately 20 ft into the roof fieldRaised the low areas responsible for deep ponding while retaining the recently installed roof where replacement was unnecessary
Roof 3 — CricketsLarge water-shedding crickets constructed to direct runoff toward the gutter edgeEliminated the severe ponding condition and restored effective drainage
Warranty20-year Elevate Red Shield No Dollar Limit warranties issued for Roofs 1 and 2Manufacturer-backed long-term coverage for the two replacement systems

How It Was Delivered

Execution

The work was sequenced across three separate roof areas while the shopping center remained fully tenanted. Roofs 1 and 2 required tear-off and complete reconstruction, while Roof 3 required a carefully targeted slope correction that preserved the recently installed roof outside the problem areas. The project was completed over 18 working days during June and July 2025.

  1. Preconstruction · Existing-condition review

    Roof-by-roof scope development

    GoTech documented the membrane failures, existing roof construction, drainage deficiencies, and leak-related conditions separately for each roof so the replacement and drainage scopes could be tailored to the actual condition of each area.

  2. 06/2025–07/2025 · Roof 1

    17,314-SF tear-off and TPO replacement

    The two existing roof layers and insulation were removed down to the concrete deck. R-20 polyisocyanurate insulation and large water-shedding crickets were installed, all drains were rebuilt, all HVAC and vent curbs were reconstructed, pipe penetrations received pre-molded Elevate flashing, and a mechanically fastened Elevate UltraPly 60-mil TPO membrane was installed.

  3. 06/2025–07/2025 · Roof 2

    1,421-SF BUR tear-off and complete re-slope

    The severely deteriorated built-up roof was completely removed. The insulation profile was rebuilt across the full roof to establish positive drainage to two roof drains, both drains were rebuilt, and the replacement assembly was completed with R-20 polyisocyanurate insulation and Elevate UltraPly 60-mil TPO.

  4. 06/2025–07/2025 · Roof 3

    Targeted drainage reconstruction instead of replacement

    Because the 6,829-SF roof was only about five years old, GoTech did not recommend tearing it off. Tapered polyisocyanurate insulation was added along the rear masonry wall areas and extended approximately 20 feet into the roof field, then large water-shedding crickets were constructed to move runoff toward the gutter edge and eliminate the extensive ponding condition.

  5. Closeout

    Drainage verification and warranty closeout

    The completed drainage corrections were checked after installation, and Roofs 1 and 2 were closed out under 20-year Elevate Red Shield No Dollar Limit warranties.

Measured Outcome

Results

The completed work replaced the two roof systems that had reached the end of their useful service life and preserved the five-year-old third roof by correcting the underlying drainage defect. The result was a long-term warranted TPO system on Roofs 1 and 2 and a substantially more economical solution to the severe ponding problem on Roof 3.

18,735 SF Fully Replaced Roofs 1 and 2 were completely torn off and rebuilt.
6,829 SF Roof Preserved Roof 3 was retained rather than unnecessarily replaced.
~70% Roof 3 Ponding Area Corrected Tapered insulation and large crickets restored drainage to the gutter edge.
6 in. Maximum Documented Ponding Depth Pre-correction standing water along the rear masonry wall areas.
2 Replacement Roofs Warranted Roofs 1 and 2 received Elevate Red Shield NDL coverage.
20-yr Elevate Red Shield NDL Manufacturer warranty term for the two new TPO systems.

Verification & Documentation

The project record documents the existing roof construction, reasons for the roof-by-roof recommendations, completed replacement work, drainage corrections, and manufacturer warranty closeout.

  • Roof 1 core sample — documented the concrete deck, 1" fiberboard, original BUR system, and a 39-year-old second-layer smooth modified bitumen membrane
  • Roofs 1 & 2 Tramex moisture survey — non-destructive moisture meter readings were recorded across both roof areas to document retained moisture in the existing assemblies and support the tear-off recommendation
  • Roof 1 condition record — photographs documented severe alligatoring and cracking, failed seams, a failed acrylic coating overlaid by a later failed Henry aluminum coating, HVAC-condensate deterioration, and persistent ponding
  • Roof 1 tear-off — existing roofing removed completely to the concrete deck before the new R-20 PolyISO and Elevate UltraPly TPO system was installed
  • Roof 2 drainage reconstruction — the full 1,421-SF roof was re-sloped to two rebuilt roof drains before installation of the replacement TPO system
  • Roof 3 drainage correction — tapered PolyISO extending approximately 20 ft from the rear wall areas and large water-shedding crickets redirected runoff to the gutter edge and resolved the severe ponding condition
  • Manufacturer warranty — 20-year Elevate Red Shield No Dollar Limit warranties issued for Roofs 1 and 2
  • Safety record — 0 recordable incidents during the 18-working-day project while the shopping center remained occupied

The project demonstrates why commercial roof replacement decisions should be based on documented roof condition rather than age alone: two failed roofs were replaced, while a recently installed third roof was preserved by correcting the drainage design defect that was causing the problem.

Photographic Record

Evidence

Original project photographs document the 39-year-old modified bitumen and BUR conditions, the failed acrylic and Henry aluminum coatings, moisture meter testing, drainage deficiencies, roof tear-off, rebuilt drains and curbs, TPO installation, and the targeted slope correction used to preserve Roof 3 rather than replace it.

Who Did the Work

Project Team & Credentials

Site Supervision

All field crew members assigned to the project had completed OSHA 30-Hour Construction Safety training, with a designated Fall Protection Competent Person on site for the duration of the work.

Manufacturer Certification

GoTech Roofing held current Elevate manufacturer-authorized applicator status at the time of the work, a requirement for installation of the warranted Elevate roofing system.

Inspection & Reporting

GoTech Roofing commercial roof inspection staff documented the pre-project roof conditions, Roof 1 core sample, Tramex moisture meter survey of Roofs 1 and 2, membrane failures, drainage observations, and roof-by-roof repair or replacement recommendations. Elevate warranty closeout was completed for the two new TPO replacement roofs.

Common Questions

Commercial Roof Replacement & Drainage FAQ

These are the questions commercial property owners and facility managers most often ask when a flat roof is ponding, leaking, or nearing the end of its service life. Each answer explains the general principle and then cites what was actually documented and installed at this Harrisonburg, Virginia shopping center.

Does ponding water on a flat roof mean the roof has to be replaced?

Usually not. Ponding is most often a slope and drainage design defect rather than a membrane failure, so a relatively new roof that holds water can frequently be corrected without a full tear-off. The correct test is whether the membrane itself is still serviceable and whether the assembly below it is dry. At this Harrisonburg shopping center, one 6,829-square-foot roof had been replaced only about five years earlier but ponded across roughly 70% of its area, with water standing about 6 inches deep along the rear walls. GoTech corrected the slope with tapered polyisocyanurate insulation and water-shedding crickets and kept the existing roof in service instead of replacing it.

How do you know whether a commercial roof needs to be replaced or just repaired?

The decision should be based on documented condition, not age. A qualified assessment combines a physical core sample to identify the deck and how many roof layers already exist, a moisture survey to determine how much water is trapped in the assembly, and a post-rainfall drainage assessment to separate membrane failure from slope defects. This project shows why that matters: three roofs on the same shopping center received three different recommendations. Two aged roofs with failed membranes and wet assemblies were torn off and replaced, while the third roof was preserved and only its drainage was corrected.

What does a roof core sample show?

A core sample is a small full-depth cut through the roof that reveals the deck material, the type and thickness of insulation, and how many roofing systems have already been installed. That information determines whether a new roof can legally and practically be installed over the existing one. The core sample taken here documented a concrete roof deck, 1-inch fiberboard insulation, an original built-up bitumen roof, and a second smooth modified bitumen roof above it — a 39-year-old assembly that had also received a failed acrylic coating and a later failed Henry aluminum coating, confirming that two complete roofing systems were already in place before the replacement began.

What is a Tramex moisture meter survey and why is it done before a roof replacement?

A Tramex moisture meter survey is a non-destructive scan that measures the electrical impedance of a roof assembly to locate moisture trapped in the insulation and substrate. It is performed before replacement because wet insulation cannot be roofed over: a recover installed above saturated material will trap the moisture, corrode a concrete deck, and void manufacturer warranty coverage. GoTech surveyed both replacement roof areas at this shopping center, and the readings, combined with the core sample, confirmed that a complete tear-off was required rather than a recover or a localized repair.

Can a new commercial roof be installed over an existing one?

Sometimes, but only under specific conditions. Building codes generally limit a roof to two total roofing systems, and a recover is only appropriate when the existing assembly is dry, structurally sound, and adequately sloped. When a second roof is already present, or when moisture testing shows a saturated assembly, a full tear-off to the deck is the only compliant option. Both conditions applied to the larger roof areas here, so the existing roofing and insulation were removed down to the concrete deck before the new system was installed.

How is ponding water fixed without replacing the entire roof?

Ponding is corrected by rebuilding the slope rather than the membrane. Tapered polyisocyanurate insulation is added in the low areas and feathered out into the roof field, and water-shedding crickets are constructed to divert runoff toward drains, scuppers, or the gutter edge. The new roofing is then tied into the existing membrane. On the preserved roof at this project, tapered insulation was installed along the rear wall areas and extended approximately 20 feet into the roof field, and large crickets were built to redirect runoff to the gutter edge, eliminating standing water that had reached about 6 inches deep.

What does a commercial TPO roof replacement assembly include?

A complete TPO replacement is more than a new membrane. It includes tear-off to the deck, new insulation to the specified R-value, slope correction where drainage is inadequate, rebuilt drains, reconstructed HVAC and vent curbs, new flashing at every penetration, and new perimeter detailing. Both replacement roofs at this shopping center received R-20 polyisocyanurate insulation and Elevate UltraPly 60-mil TPO. The larger roof was mechanically fastened with all HVAC and vent curbs rebuilt, all drains rebuilt, and pipes flashed with new pre-molded Elevate covers, while the smaller roof was fully re-sloped to two rebuilt drains.

How long does a commercial TPO roof replacement take on an occupied building?

Schedule depends on roof area, tear-off volume, and how much rooftop equipment and drainage work is involved, but a properly staged replacement can proceed without closing the building. This project covered three roof areas totaling more than 25,000 square feet, including 18,735 square feet of full tear-off and replacement plus a separate drainage correction, and was completed in 18 working days across June and July 2025. The shopping center remained fully tenanted throughout, and the project was completed with zero recordable safety incidents.

What is an Elevate Red Shield NDL warranty?

NDL means No Dollar Limit. The 20-year Elevate Red Shield NDL warranties issued for the replacement roofs provide manufacturer-backed coverage for covered conditions during the warranty term without a repair-cost cap tied to the original contract value, subject to the warranty terms and exclusions. This coverage is only available through manufacturer-authorized applicators, which is why the installing contractor's Elevate licensing status matters on a warranted commercial roof.

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